The Consumer Financial Protection Bureau has begun collecting and fielding mortgage complaints from borrowers, including those with reverse mortgages, the Bureau has announced via its official blog. Officials have said this information will be used to guide rule making in the future when it comes to mortgage products.
So far, the bureau has a similar collection under way for credit card complaints, which it began in July following the bureau’s official launch.
“While we’ve only been able to accept complaints on credit cards right now, we’ll begin taking complaints and inquiries related to home mortgages on or about Dec. 1,” a blog post containing a report from the CFPB’s first three months of collecting credit card data stated. The complaint portal is now open.
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