Six months of writing, faxing and calling his mortgage company got Gary Palagruti nowhere.
He didn’t owe them $1,200 a month. He owed them $800 a month. He had the paperwork to prove it, and they wouldn’t admit it until last week, when The News Tribune began asking questions.
“The government gave them money to help us,” Palagruti said. “So why is it so damn hard?”
Palagruti, 57, has lived in his South Tacoma home on South 49th Street since 1983. Last fall, he fell into a bureaucratic rabbit hole visited by millions of Americans since the housing crisis erupted.
Dealing with mortgage companies can involve endless frustration, often requiring hours on the phone and repeatedly providing the same documents. Corporate ineptitude was so widespread that a recent settlement
between 50 states and five big banks set new rules about how they deal with customers.
Read the rest of the article at LoanSafe
No comments:
Post a Comment